IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures that we at Galel Technologies Ltd perform, design, plan, deliver, operate and control information technology (IT) services offered to customers.
We adopt a process approach towards management, focusing on customer needs and IT services for our customers and their Information Technology (IT) systems, always stressing continuous and improving support according to the customers individual needs.